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FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to providing construction, engineering, property development, and real estate services in a manner that protects the health, safety, welfare, and wellbeing of workers, subcontractors, clients, visitors, and the communities in which we operate.

We recognize that construction and engineering activities can involve significant risks. Our commitment is to plan, supervise, and execute our work in a responsible manner, with due attention to accident prevention, hazard control, safe working conditions, environmental protection, and continuous improvement.

Our Health, Safety and Environment commitments are to:

• Provide and maintain safe working conditions on our sites and work locations.
• Identify hazards and assess risks before work begins.
• Use safe systems of work appropriate to the nature and scale of each project.
• Provide workers and subcontractors with relevant safety information, instructions, supervision, and guidance.
• Require the use of appropriate personal protective equipment where site conditions demand it.
• Promote good housekeeping, safe access, proper storage of materials, and responsible site conduct.
• Prevent accidents, injuries, illness, property damage, and environmental harm as far as reasonably practicable.
• Respond promptly to unsafe conditions, incidents, near misses, and client concerns.
• Comply with applicable laws, regulations, project requirements, and client health and safety standards.
• Promote a safety culture where workers are encouraged to report hazards and stop unsafe work.

Management is responsible for providing leadership, resources, supervision, and accountability for health, safety, and environmental performance. Workers and subcontractors are also expected to take reasonable care of their own safety and the safety of others who may be affected by their actions. No work is so urgent that it cannot be done safely.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to delivering construction, engineering, property development, and real estate services that meet client requirements, applicable standards, project specifications, and agreed timelines.

We understand that quality in construction is not only about appearance. It includes proper planning, sound materials, skilled workmanship, accurate documentation, responsible supervision, clear communication, and timely correction of defects.

Our quality commitments are to:

• Understand client requirements before work begins.
• Plan and execute projects with attention to agreed scope, specifications, cost, time, and quality expectations.
• Use suitable materials, competent labour, and appropriate supervision.
• Maintain clear communication with clients, consultants, suppliers, subcontractors, and project stakeholders.
• Monitor work progress and correct defects or non-conforming work promptly.
• Keep proper records, approvals, instructions, and project documentation where required.
• Treat complaints and feedback as opportunities to improve.
• Promote accountability, transparency, and continuous improvement in project delivery.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD does not claim perfection. Our commitment is to work professionally, correct issues responsibly, and deliver long-term value to clients.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to carrying out its construction, engineering, property development, and real estate activities in an environmentally responsible manner.

We recognize that construction activities can affect land, water, air quality, drainage, vegetation, neighbouring properties, and surrounding communities. We therefore aim to manage our work in a way that reduces avoidable environmental harm and supports responsible development.

Our environmental commitments are to:

• Comply with applicable environmental laws, permits, client requirements, and local authority conditions.
• Manage waste responsibly and avoid uncontrolled disposal of construction debris.
• Reduce unnecessary dust, noise, smoke, and nuisance to neighbouring communities as far as reasonably practicable.
• Protect drainage paths, water bodies, and surrounding properties from avoidable contamination or obstruction.
• Store materials, fuel, chemicals, and waste in a responsible manner.
• Encourage efficient use of water, energy, materials, and other resources.
• Promote good site housekeeping and proper disposal of waste.
• Respond promptly to environmental concerns raised by clients, neighbours, authorities, or project stakeholders.
• Include environmental considerations in project planning and site supervision.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD believes that responsible construction should create value without unnecessary damage to the environment or surrounding communities.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to conducting business with integrity, fairness, transparency, and respect for the law. We do not support bribery, fraud, corruption, extortion, false claims, dishonest documentation, or improper inducements in any form.

Our integrity commitments are to:

• Compete for work fairly and honestly.
• Avoid bribery, kickbacks, and improper payments.
• Provide truthful information in company profiles, proposals, quotations, invoices, and tender documents.
• Avoid conflicts of interest or disclose them where they arise.
• Maintain proper records of business transactions.
• Treat clients, suppliers, subcontractors, workers, and public officials with professionalism and respect.
• Refuse requests for improper payments or dishonest arrangements.
• Encourage reporting of unethical conduct.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD seeks to build long-term business relationships based on trust, value, quality delivery, and responsible conduct.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD collects personal information through its website and communication channels for legitimate business purposes.

Information collected may include:

• Name, phone number, and email address
• Property enquiry details and construction project details
• Tender or contract enquiry details
• Uploaded documents, where applicable
• Messages submitted through website forms

We use this information to:

• Respond to enquiries and arrange property viewings
• Prepare quotations and review construction or tender opportunities
• Communicate with clients and prospective clients
• Improve our services and maintain business records

We do not intend to sell personal information to third parties. Information may be shared only where necessary for business operations, professional advice, service delivery, legal compliance, or project execution.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD will take reasonable steps to protect personal information submitted through its website and official communication channels. For privacy-related questions, users may contact the company through its official contact details.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD values feedback from clients, property buyers, institutions, subcontractors, suppliers, and other stakeholders. We understand that construction and property-related services require clear communication, responsiveness, and accountability. Where concerns arise, we aim to address them professionally and promptly.

Our complaints and feedback commitments are to:

• Receive complaints respectfully and without unnecessary delay.
• Record the nature of the concern and the person responsible for follow-up.
• Review the facts before making a decision.
• Communicate clearly with the client or stakeholder.
• Take corrective action where the complaint is valid.
• Learn from complaints to improve future service delivery.
• Escalate serious matters to senior management.

Complaints and feedback may relate to workmanship, communication, timelines, safety, site conduct, property enquiries, documentation, or general service experience.

Clients and stakeholders may submit complaints or feedback through the company's official email address, website contact form, or WhatsApp channel: felchrisconsulting@gmail.com · +233 55 826 9847